Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Introduction

ATVAN Electric Vehicle ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.atvanev.in or use our services.

Information We Collect

Personal Information

We may collect the following personal information:

  • Name, email address, phone number, and mailing address
  • Payment information (processed securely through our payment partners)
  • Vehicle purchase and service history
  • Communication preferences

Non-Personal Information

We automatically collect certain information when you visit our website:

  • IP address, browser type, and operating system
  • Pages visited and time spent on our site
  • Referral sources

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Send you important updates about your orders
  • Improve our products and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information:

  • With service providers who help us operate our business
  • With payment processors for secure transaction processing
  • When required by law or to protect our rights
  • With your consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Online payments are processed through Razorpay or other authorized payment partners. We do not store card numbers, CVV, UPI PIN, net banking passwords, or payment instrument credentials on our website.

Payments and Order Processing

For online orders, we may share only the information required to process payments, verify transactions, fulfill orders, arrange shipping, and provide customer support. Payment status, transaction reference, and order details may be retained for accounting, support, and legal compliance.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Data portability

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@atvanev.in
  • Phone: +91 9911600933
  • Address: ATVAN Electric Vehicle, India

Last Updated: September 2026